Confidentiality & Data Protection

We recognize the importance of safeguarding sensitive personal information and are committed to protecting the data of our service-users and partner agencies. Personal information is handled with the utmost confidentiality and is accessible only to authorized personnel.

If you provide us with personal or sensitive information during your interactions, we will supply the appropriate documentation to explain how this information is used, with whom it may be shared, and the reasons for sharing it. We will also provide all necessary confidentiality and consent forms. Since our projects vary, the specifics of this information will depend on the type of service or support provided in each case.

Our Data Protection Policy outlines our practices for securely handling sensitive and personal data in compliance with Data Protection laws and GDPR regulations. To request a full copy of this policy, please contact centralservices@friendlyicare.com .

Why We Collect Personal Data

In some instances, we may use anonymized personal data to serve the legitimate interests of our organization. This could include:

• Supporting applications for funding or new projects
• Analyzing our performance and identifying areas for improvement
• Addressing complaints
• Providing requested advice

Your Rights

If you are or have been one of our service-users and have concerns about how your data is stored, please get in touch with us.

We encourage all service-users to exercise their rights under data protection laws, which include:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure (to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object

For more information on these rights, feel free to reach out to us.